There is a bug with Microsoft Outlook that may prevent you from resetting your password. If you click Forgot Your Password, an email will be sent to you with a link to reset your password. However, if you are accessing this link via Microsoft Outlook, you may be redirected to the login page instead.
To avoid this, you can turn off the preview pane in Outlook, or access your Outlook via a web application.
If you continue to have difficulty resetting your password, please contact us at firstname.lastname@example.org or email@example.com. Thank you.